Términos y condiciones

General Overview

These Terms and Conditions (“Terms”) govern your access to and use of the website https://cwpackagebox.com (the “Site”) and all business services offered by Crown Win Box Manufacturer (“we”, “us”, or “our”), including custom rigid gift box packaging design, manufacturing, quotation, order processing, and after-sales services.

By browsing our website, submitting an inquiry, requesting a quote, placing an order, or using our services, you (“Client”, “you”, or “user”) fully agree to be bound by these Terms and our Privacy Policy. If you do not accept these Terms, you are not authorized to use our website or services.

These Terms apply to all B2B customers, international buyers, distributors, and individual visitors accessing our global packaging services.

Service Scope & Quotation Rules

We specialize in custom rigid packaging boxes for cosmetics, jewelry, wine, gifts, and luxury product industries. All our services include custom design, material selection, sample production, mass manufacturing, and global shipping arrangement.

All quotations provided by our team are valid for 15 calendar days unless otherwise stated. Quotations are based on your provided specifications, including box size, material, printing craft, quantity, and finishing requirements. Any modification of product specifications will result in price re-evaluation and updated quotations.

Pricing does not include international shipping fees, customs duties, import taxes, or local handling fees unless explicitly stated in the formal proforma invoice.

Sample Policy

Custom sample production is available upon client request. Custom sample fees and shipping fees are borne by the client. Standard stock samples may be provided free of charge with freight collected.

Sample production time is approximately 3–7 working days after confirmation of artwork and payment. Mass production will strictly follow the confirmed sample standard unless written modification approval is issued by the client after sample verification.

Order Confirmation & Payment Terms

A formal order is only confirmed after receiving client’s written order confirmation, approved artwork files, and deposit payment. Our standard payment term is 30% deposit before production and 70% balance before shipment. Special payment terms must be agreed upon in written form by both parties.

All bank charges, transfer fees, and intermediate bank fees are borne by the client. We reserve the right to suspend or cancel production if payment is delayed or unpaid.

Artwork & Design Responsibility

Clients shall provide complete, high-definition, print-ready artwork files (AI, PDF, CDR formats) with accurate size, color codes, and text content. We will conduct a basic format check but are not responsible for content errors, spelling mistakes, size deviations, or copyright issues caused by client-provided files.

If we provide free design draft services, the drafts are for reference only. Final confirmation by the client is required before mass production. Any production loss caused by client’s confirmation errors shall be undertaken by the client.

Clients guarantee that all provided patterns, logos, texts, and images have legal copyright or trademark authorization. We shall not be liable for any intellectual property disputes arising from unauthorized client materials.

Production & Lead Time

Production lead time starts from the date of deposit receipt and final artwork confirmation. The estimated production cycle is stated in the proforma invoice and sales contract.

We will strictly follow the scheduled production progress. Minor delivery delays caused by objective factors such as material shortage, equipment maintenance, weather conditions, or customs inspection will not constitute a breach of contract. We will actively communicate and adjust the delivery schedule in advance.

Shipping, Delivery & Risk Transfer

We arrange shipping according to the shipping method confirmed by both parties (sea freight, air freight, express delivery). The ownership and risk of goods damage, loss, or accident shall be transferred to the client once the goods leave our factory or are handed over to the designated logistics carrier.

We are not responsible for delays, damages, or losses caused by logistics company operations, customs clearance, policy restrictions, or force majeure events.

Quality Inspection & After-Sales Policy

We implement full-process quality inspection in accordance with ISO 9001 quality management standards. Clients are required to inspect goods within 7 working days after receiving the products.

If any quality problem caused by our production process is confirmed, we will provide free re-production, repair, or partial refund solutions. We do not accept returns or complaints for the following situations: artificial damage, improper storage, personal subjective texture difference, slight color difference caused by different display screens, or damage during logistics transportation.

Cancellation & Refund Policy

Before production starts, clients can apply for order cancellation, and the paid deposit will be fully refunded. Once production has started or is completed, no order cancellation or refund is allowed, except for quality problems confirmed by our official verification.

We reserve the right to cancel any order in cases of client fraud, malicious order placement, unpaid balance, or violation of cooperation terms.

Intellectual Property Rights

All website content, including texts, pictures, videos, design cases, and technical descriptions, as well as all factory production technologies and craft solutions, are protected by intellectual property laws. No unauthorized copying, reproduction, modification, or commercial use is allowed.

The customized packaging designs exclusive to clients belong to the corresponding clients after full payment. We retain the right to display finished product cases for website portfolio and business promotion unless the client puts forward written confidentiality requirements.

Website Usage Rules

Users shall not use our website for illegal, malicious, or disruptive behaviors, including but not limited to malicious attacks, data crawling, spam sending, and false inquiry submission. We have the right to restrict or block the access of users who violate the above rules.

Force Majeure

Neither party shall be liable for failure to perform contractual obligations due to uncontrollable force majeure events, including natural disasters, war, epidemic prevention policies, government policy adjustments, industrial shutdowns, and other unforeseeable and unavoidable events. Both parties shall negotiate to adjust the cooperation schedule after the force majeure event ends.

Disclaimer

Our website and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will be 100% uninterrupted or error-free. We are not liable for any indirect loss, profit loss, or business loss caused by website access failure or service delay within the legal scope.

Revision of Terms

We reserve the right to update and revise these Terms at any time to adapt to business development and legal requirements. The revised Terms will be posted on this page with an updated effective date.

Continued use of our website and services after revision constitutes your acceptance of the new Terms.

Governing Law & Dispute Resolution

These Terms are governed by the laws of China. Any disputes arising from service cooperation shall be resolved through friendly negotiation first. If negotiation fails, disputes shall be submitted to the local judicial institution where our company is located for resolution.

Contact Information

If you have any questions or disputes regarding these Terms and our service rules, please contact us via:

Correo electrónico: kevinlu@box-label.com

Company Address: Building C, Shichang Alley, Xiaobian Area, Chang’an Town, Dongguan City, Guangdong Province, China,zip code 523850